{"id":683,"date":"2022-05-10T14:51:36","date_gmt":"2022-05-10T14:51:36","guid":{"rendered":"https:\/\/jost-hotel-bordeaux.com\/faq\/"},"modified":"2025-03-20T16:46:54","modified_gmt":"2025-03-20T16:46:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.jost-hotel-bordeaux.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1. HOW DO I BOOK?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Directly on www.jostbordeaux.com by clicking on\u00a0 BOOK NOW. Our best rates are only available on our website!<\/strong> Subject to availability, you can also obtain a last-minute reservation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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> If you booked online :
As soon as your bank details have been verified, you will automatically receive a confirmation email sent to the email address you gave us.<\/p>

> If you booked by phone :
If our teams have dealt with your request personally, your stay is automatically recorded on system. So, you can arrive at your chosen destination in complete peace of mind.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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> If you booked the flexible option (rate): OK!
The full amount of your stay is refunded if you cancel by 18:00 on the day of your arrival at the latest.<\/p>

> If you did not book the flexible option (rate): Oh no!
As indicated in our general terms and conditions of sale, any reservation made without the cancellation option cannot be refunded.
However, if you are caught in hurricane or some other unavoidable predicament, please feel free to drop us an email as there may be something we can do for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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> If you want to change the type of room<\/strong>
Would you prefer a collection room rather than an oversize room? Write to your JOST hotel’s email address as soon as possible so that we can check our availability and assign you another room if necessary.<\/p>

> If you would like to add options<\/strong>
Don’t worry, you will be able to choose additional options very easily during check-in!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Whether by train, tram, bus, car, or teleportation, it\u2019s very easy to reach our Hotel ! To save time, plan your route on Google Maps<\/a>.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t6. WHAT ARE THE ACCESS HOURS OF THE ROOMS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our rooms are available from 16:00 until 11:00 am the next day.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Thanks to the Animal option (extra charge), your small pet is welcome with us!<\/strong><\/p>

For everyone’s comfort, however, we cannot allow your pet in the breakfast room.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t8. CAN I BRING A TODDLER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We recommend you book an oversize room, which can accommodate a travel cot (bring your own).<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t9. AT WHAT TIME CAN I HAVE MY BREAKFAST?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Buffet Breakfast, is served on weekdays from 07:00 to 10:00 and on weekends from 07:00 until 10:30 in our restaurant.<\/p>

Express Breakfast, is served daily from 07:00 to 10:30 in our Cabaret.<\/p>

Please contact the reception if you have a special request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Discover our various living spaces by JOST !<\/p>

> Do you want to eat as you do at home? You can prepare a snack in the kitchen, where dishes, an oven, microwave and fridge are at your disposal.<\/p>

> Do you have work to do? You can work in our LIEU CH\u00c9RI\u2019s CoWorking, from 7a.m to 7p.m<\/strong><\/p>

> Enjoy our Grab&Go every day located on the ground floor<\/p>

> Go up to the 8th floor and enjoy our Rooftop swimming pool with our spritz bar ! Ideal spot to work on your tan, every day from 11a.m. to 10p.m.<\/strong><\/p>

> Do you have to be shiny to go dancing? Our shared showers are accessible day and night.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t